FREE PDF 2025 TRUSTABLE SERVICENOW CIS-SP: SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - SERVICE PROVIDE RELIABLE DUMPS BOOK

Free PDF 2025 Trustable ServiceNow CIS-SP: ServiceNOW Certified Implementation Specialist - Service Provide Reliable Dumps Book

Free PDF 2025 Trustable ServiceNow CIS-SP: ServiceNOW Certified Implementation Specialist - Service Provide Reliable Dumps Book

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ServiceNow CIS-SP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Domain Setup and Service Provider Architecture: For ServiceNow administrators and architects, this portion of the examination evaluates understanding of core system configurations, organizational structure mapping, multi-instance architectures, and integration capabilities.
Topic 2
  • Domain Support in Applications: For ServiceNow application developers and customization specialists, this section tests expertise in implementing domain support across various levels, configuring service catalogs, and managing knowledge bases within the platform.
Topic 3
  • Foundational Data Management: For ServiceNow data analysts and integration specialists, this exam component focuses on proficiency in data import procedures and transformation processes.
Topic 4
  • Data Separation
  • Visibility: For ServiceNow data managers and security specialists, this exam section assesses knowledge of domain-specific data fields, data movement and directionality, relationship structures, group-based visibility controls, and unique data management considerations.

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q31-Q36):

NEW QUESTION # 31
Process Domains are used to consolidate process updates for easy maintenance. What is the recommendation for handling such domains?

  • A. Create overrides in the process domain rather than updating Global processes
  • B. Create overrides in the process domain or update Global processes
  • C. Creating overrides in the process domain and update Global processes
  • D. Update the Global processes rather than creating overrides in the process domain

Answer: A

Explanation:
When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.
Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system's integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.
For more detailed information, you can refer to the following resources:
* ServiceNow Learning Portal
* ServiceNow Knowledge Base
* ServiceNow Developer Portal


NEW QUESTION # 32
With the System Property csm_auto_account_domain_generation set to True:

  • A. CSM self-service users are prevented from seeing each other's cases and requests
  • B. A new account is created automatically whenever a new domain is added.
  • C. A new domain is created automatically whenever a new account is added.
  • D. Customer accounts may optionally be assigned to a domain.

Answer: C

Explanation:
When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the 'parent' field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.


NEW QUESTION # 33
What domain must administrators choose to apply an Updates Set?

  • A. Top
  • B. The parent domain of the Update Set.
  • C. Global
  • D. The domain of the Update Set.

Answer: C

Explanation:
In ServiceNow, when applying an Update Set, administrators must select the Global domain. This is because Update Sets are designed to be applied from the Global domain to ensure that the changes are captured and can be moved across the instance without being restricted by domain separation1. The Global domain is the default domain where all the configuration records are created and where administrators typically work unless they switch to another domain for specific tasks1.
The Update Set system in ServiceNow is a mechanism for grouping and moving customizations from one instance to another or within the same instance. It captures the configuration changes made by administrators and bundles them into a set that can be transferred and applied elsewhere. Since the Global domain is the highest level in the domain hierarchy and is not restricted by domain-specific rules, it is the appropriate choice for applying Update Sets to ensure that the changes are universally available across all domains within the instance


NEW QUESTION # 34
On a new standalone table, what domain will a new record be created in by default?

  • A. The users home domain
  • B. The user's current session domain
  • C. The records domain
  • D. The domain of the referenced company

Answer: B

Explanation:
In ServiceNow, when a new record is created on a standalone table, the domain of the new record is set to the user's current session domain by default. This means that the domain context in which the user is operating at the time of record creation determines the domain assignment for that record. This behavior ensures that the data is correctly categorized within the domain structure, adhering to the visibility and access controls that have been established.
The concept of domain separation in ServiceNow is integral to its multi-tenancy model, allowing for data, processes, and administrative tasks to be segregated across different domains within a single instance. This is particularly useful for managed service providers (MSPs) who need to maintain distinct operational environments for multiple customers or departments within the same ServiceNow instance.
For a new standalone table, unless explicitly defined otherwise, the system defaults to using the user's current session domain for new records. This is supported by ServiceNow's documentation on domain separation best practices and the management of data within domains12. It's important to note that while the default behavior is as described, administrators have the ability to configure domain rules and behaviors to suit specific organizational needs.


NEW QUESTION # 35
What are common concerns that might lead to a multi-instance strategy:
Choose 3 answers

  • A. Data residency
  • B. Highly regulated industries
  • C. Domain separation licensing cost
  • D. Sensitive internal service provider data
  • E. Centralized reporting

Answer: A,B,D

Explanation:
A multi-instance strategy is often adopted due to concerns about data security, regulatory compliance, and data sovereignty.
* Sensitive internal service provider data (B): Multi-instance architectures provide a separate database for each user interaction, which significantly reduces the risk of attacks and ensures data isolation1. This is crucial for service providers who handle sensitive data and require strict data control and privacy.
* Highly regulated industries : Industries such as finance, healthcare, and government are subject to stringent regulations. Multi-instance infrastructures offer on-premise-level security and allow for greater flexibility and control, which is necessary to comply with industry-specific regulations1.
* Data residency (D): Data residency refers to the physical or geographical location of an organization's data. Due to various national laws and regulations, organizations may need to ensure that their data is stored and processed within specific jurisdictions. Multi-instance infrastructures support this requirement by providing dedicated databases that can be located as per the data residency needs1.
Centralized reporting (A) and domain separation licensing cost (E) are not typically concerns that lead to a multi-instance strategy. Centralized reporting can be achieved within both multi-instance and multi-tenant environments, and domain separation licensing cost is a factor related to the ServiceNow platform's domain separation feature, which is different from the infrastructure considerations of multi-instance versus multi-tenant setups234.


NEW QUESTION # 36
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